Animal Eye Consultants at 4737 West 137th Street in Crestwood, Illinois

Customer Reviews about Animal Eye Consultants

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  I had a terrible experience with the service. I can't rate the vets since my dog never saw the vet, but they did refuse to see the dog. First off, the first thing they wanted was a credit card number to make an appointment. We figured it was like some places that take the card info in case you don't pay, so it wasn't a big deal. But the next day the card was already charged for the office visit and the appointment was a week away, this did raise a flag with us. The day of the appointment arrives and I was a bit early and they let me know they were not happy with that. I waited in line for my turn and the staff asked for the dogs name, then she calls someone else up and starts to take care of both of us at the same time. I guess I wasn't worthy of her undivided attention, as a matter of fact she asked a question of the other person and i thought she was talking to me so I answered and she said to me"I wasn't talking to you". I was taken aback by that, and I got a really bad feeling about this place. Then I told them I was not going to sign the service agreement, which is not a service agreement since it did not list any services or fees. A service agreement usually lists the services that you will receive & the fees; you sign it accepting the services and terms, this agreement had no services or pricing at all. I never sign an open ended agreement, I want to know what I am agreeing to before I sign. The agreement also says that the client waves the right to a jury trial if there is any dispute between the client and the vets. Huge red flag. When I told them I would not sign the agreement but I had the ability to pay for all the services on that same day, they refused to see my dog. I then asked them to credit back the charges to my credit card and they said they could not do that and I would have to call Chris at the business office in Elgin. I called Chris from the parking lot. The person that answered the phone, don't remember her name, was pretty rude. I asked to speak to Chris and she asked as to what the call pertained to. I told her the story and her response was "I find that hard to believe"; I asked what that means and she said nothing, but I pushed her and asked if she thought I was lying. She said "no", but the office personal at the vets office could do the refund. I I told her that they told me I had to talk to Chris, so she gave me to Chris. I told Chris the story and she said she would refund the credit card. I then told her about my experience and the reply of "I find that hard to believe". I asked why would you talk to your clients or customers in such a manner, she had no answer but said she would talk to the person. I can't rate how they treat animals, but they treat people like crap. I think that may be an indicator of the animal care. It seems to me that they cared more about the money than the animal. I am a business owner and would never treat any of my clients in such a manner. I would recommend that you not take your animals to this place.
  February 18, 2017

  by Michael Merino

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